Luxury Front Office Manager - Belalu Bali Boutique & SPA Experience

Join Belalu Bali Boutique & SPA Experience as our Front Office Manager and lead a team dedicated to delivering exceptional luxury hospitality in the heart of Ubud. This is a unique opportunity to shape unforgettable guest experiences in one of Bali's most exclusive boutique hotels. As the Front Office Manager, you will be at the forefront of ensuring every guest's stay is seamless and memorable.

Belalu Bali Boutique & SPA Experience is a renowned luxury hotel nestled in the serene and culturally rich Ubud. With a commitment to providing an unparalleled experience, our hotel offers a blend of traditional Balinese hospitality and modern luxury. We are looking for a dynamic and experienced Front Office Manager to oversee our front desk operations, guest relations, and ensure the highest standards of service.

In this role, you will manage a team of front office staff, handle all guest inquiries and reservations, and coordinate with various departments to ensure a smooth and enjoyable stay for our guests. You will also be responsible for maintaining our hotel's reputation for excellence and ensuring compliance with all hotel policies and procedures.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the front office, including check-ins, check-outs, and guest services.
• Manage and lead a team of front office staff, providing training, coaching, and performance evaluations.
• Handle all guest inquiries, reservations, and special requests, ensuring a high level of customer satisfaction.
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest experiences.
• Maintain accurate and up-to-date guest records using hotel management systems like PMS (Property Management System).
• Ensure compliance with hotel policies and procedures, as well as local regulations.
• Monitor and manage the front office budget, including expenses and revenue.
• Provide exceptional customer service and resolve any guest complaints or issues promptly.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 5 years of experience in front office management in a luxury or boutique hotel setting.
• Proven track record of managing front office teams and delivering exceptional guest service.
• Strong knowledge of hotel operations, including check-in/out procedures, housekeeping, and dining services.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in English, both written and spoken.
• Familiarity with hotel management software and systems.
• Ability to work in a fast-paced, high-pressure environment and manage multiple tasks simultaneously.

🛠️ Keahlian

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